FREQUENTLY ASKED QUESTIONS
When will my order ship?
When will my order ship?
Most garments are produced in limited quantities or made to order. Because of this, production and dispatch times can vary depending on the piece and current order volume. On average, orders are processed and shipped within 3–4 weeks. During collection releases, high-volume periods, or for more complex garments, processing times may be slightly longer.
Any concerns, reach out to us at orders@macrae.shop
Tell me more about your Free Repair Scheme
Every MACRAE Denim product comes with lifetime free repairs and alterations.
We believe denim should become more meaningful with time, wear and lived experience - not be replaced when it begins to show them. As your denim ages, we’ll be here to help keep it in your wardrobe for as long as possible!
Find out more HERE
Where are your garments made?
Proudly made in Brisbane, Australia. All production is completed by our small team using vintage industrial sewing machines in our studio. Construction methods and techniques have been developed to honour the history of denim. Recognising what has come before us, when creating in the present.
I recieved my garment, how do I care for them?
Every Macrae garment is designed to age and evolve over time. Wear, fading, creasing and subtle imperfections are all apart of the garment’s character and intended journey. To extend the life of your pieces, we recommend caring for them thoughtfully. This means hand washing when possible.
Care for it, as you would yourself!
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